Shipping & Delivery Policy

At Horizon Outdoor Furniture, we aim to make the delivery of your furniture as smooth and efficient as possible. Please review our shipping policy before placing your order.

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Delivery Areas

• We currently deliver across the Perth metro area - from Yanchep in the north to Mandurah in the south - as well as selected regional WA locations

• For deliveries outside these areas, please contact us at horizon.outdoorfutniture@outlook.com for a custom freight quote.

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Delivery Costs

• Delivery fees are calculated based on your location, order size, and access requirements.

• Charges will be shown at checkout or quoted separately for large/bulk orders.

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Delivery Timeframes

• Orders are usually dispatched within 2–7 business days once payment has been received in full.

• Regional or interstate deliveries may take longer depending on courier/freight availability.

• Our team will contact you to arrange a suitable delivery date and time.

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Delivery Conditions

• Customers must ensure safe and reasonable access for large furniture items (e.g., clear pathways, doorways, gates).

• Deliveries are to ground floor only unless prior arrangements have been made.

• If no one is available at the delivery address at the agreed time, a re-delivery fee may apply.

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Click & Collect / Warehouse Pickup

• Orders can also be collected from our warehouse by appointment.

• Customers must bring proof of purchase and ensure they have appropriate transport and equipment for collection.

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Damaged or Missing Items

• Please inspect your items upon delivery. If you notice any damage, fault, or missing items, notify us within 48 hours with photos so we can resolve the issue promptly.